Your policy number is the 9 or 10 digit number we gave you when you first registered your cards. You can find your policy number at the top of your 'Welcome or Renewal letter'.

If you've forgotten your policy number or can’t find it, please contact us on 0800 023 4318.

To find out more about your cover, please view the Benefits

Your Sentinel^® Gold policy is active throughout the policy period. You can find the policy period at the top of your 'Welcome letter or Email or Renewal letter'.

You can register as many credit, debit or store cards as you want to. Although registration is not mandatory it will help us to process your claim quickly.

You can register your and household members passport and driving licence numbers with Sentinel^®Gold. They are stored on our secure database in case you ever need to retrieve the numbers.

Your policy covers you and anyone living at your address. Household members must be registered on the policy to be covered.

As a Sentinel^® Gold member you have access to a 24-hour freephone* service for reporting your cards lost or stolen. Simply make one call to us and we will request for your cards to be cancelled and request replacements on your behalf.

Please note, we cannot guarantee all card issuers will accept our cancellation and replacement requests. Some card issuers will not accept instructions from a third party, and so you may have to contact the card issuer directly. Our agents will inform you on the call if you need to contact any of your card issuers directly.

Your first step is to report the loss or theft to Sentinel^® Gold and to the police. Then keep all of your original receipts. Fill in a claim form, which we'll send you, and pop it back in the post along with all the documents that we ask you for. That's it.

If you need assistance gaining access to your vehicle, call us on 0800 023 4318 and we can arrange for a locksmith to attend.

If you need help gaining access to your home, you will need to arrange for your own locksmith to attend your property and then claims these costs back from Sentinel^® Gold. Please remember, to process your claim, you will need to provide a receipt from a VAT registered locksmith.

Sentinel^® Gold will arrange for our locksmith partner to contact you within 30 minutes of raising the request with us. Depending on your circumstances, the locksmith will arrive within 4 hours if you are unable to gain access to your property or vehicle.

If the locksmith is unable to gain entry to your vehicle, we can arrange for your vehicle to be transported to your home or nearest garage. In addition, we will also cover the costs of a hire car for up to 3 days.

If you have forgotten your Online Username please click on the following link and complete the mandatory steps to be sent an E-mail containing your Online Username.

If you have forgotten your Online Password please click on the following link and complete the mandatory steps to reset your password.

If you receive any unsolicited email that claims to come from us that does concern you, please forward this onto our team at enquiries@sentinelgold.co.uk and we will investigate it further. This type of internet fraud is, unfortunately, on the rise and is called phishing.

The key thing is to be suspicious of all unsolicited or unexpected emails you receive, even if they appear to originate from a trusted source. Although we may contact you by email, we will never ask you to reconfirm your login details or your password in full or personal information. If you receive any email that concerns you please forward them to enquiries@sentinelgold.co.uk and we will investigate them further.