Contact Us
For customer service enquiries, please contact Sentinel® Gold
0800 023 4318 (Relay UK: 18001 0800 023 4318)
Emergency Telephone Numbers
If you ever need to report your cards, or mobile phone, lost or stolen, you can call us free of charge and one of our customer service agents will be there to help you.
No national codes are needed. Call free on:
Reverse the charges from anywhere else in the world*
From any countries not listed all you have to do is call the international operator and reverse the charges on Portsmouth +44 (0) 239 265 2222.
* Please note: In some countries it isn't possible to reverse the charges - but communication costs are covered as part of your membership, please see your terms and conditions for details
How to make a complaint
If you have cause for dissatisfaction and wish to complain about Sentinel® Gold please contact: Sentinel® Gold on 0800 023 4318** or write to:
The Customer Services Department, Sentinel® Gold, Sentinel House, Airspeed Road, Portsmouth, Hampshire P03 5RF quoting your policy number.
Sentinel® Gold will contact you within 5 days of receiving your complaint to inform you of what action they are taking. Sentinel® Gold cannot respond within these timescales they will write to you again within 4 weeks to provide you with a final response or to let you know when they will contact you again, which will be within 8 weeks from when you first contacted Sentinel® Gold about your complaint.
You may be able to refer your complaint to the Financial Ombudsmen Service at any time for an independent review, or if you are dissatisfied with the way in which your complaint is being handled.
The Financial Ombudsman service contact details are: The Financial Ombudsman Service, Exchange Tower, London, E14 9SR.
By telephone on 0800 023 4567** or 0300 123 9123.
By e-mail: complaint.info@financial-ombudsman.org.uk
Using the complaints procedure or referral to the Financial Ombudsman Service does not affect your legal rights.
**Calls to 0800 numbers are free from landlines and mobiles.